Job Information
Papa John's International Manager, Delivery Strategy in Atlanta, Georgia
Job Summary
We are seeking a highly motivated and experienced individual to join our team as the Manager of Papa John’s Delivery Strategy. This candidate is accountable for building Papa John’s sales and brand equity through our first and third-party delivery channels to drive transaction growth, customer satisfaction, and retention. He/she will be a customer-first advocate and will oversee the strategy, economic rationale, and tactics for profitably growing delivery channel demand.
This candidate will define a vision for the delivery growth opportunity for Papa Johns and will work with cross-functional teams to bring that strategy to life. The ideal candidate will balance consumer needs with business priorities, outlining a path for growing first-party/native delivery while also driving incremental occasions on third-party Aggregator platforms.
Duties and Responsibilities
Develop and implement a comprehensive delivery strategy that aligns with the company’s overall business objectives and targets.
Lead execution of strategies to increase transactions, ticket, and profit through first and third-party delivery channels.
Analyze market trends, customer preferences, and competitive landscape to identify opportunities that meet company objectives.
Provide subject matter expertise & industry best practices driving towards a best-in-class customer experience.
Collaborate with cross-functional teams including Operations, Marketing, and Finance to develop and implement programs and initiatives that drive incremental demand.
Support external partner contract negotiations and manage ongoing relationships.
Provide analysis and recommendations on marketing and merchandising performance across first-party and third-party delivery channels.
Prepare and present regular reports and updates to senior management on delivery channel performance and progress toward goals.
Communicate successes and learnings. Take ownership for outcomes and ensure there is financial P&L transparency and accountability.
Education, Experience & Certifications
5 years of proven understanding of digital technology and/or online retail, while applying solutions to business strategy
Bachelor’s degree required; MBA preferred
Functional Skills
Proven experience developing and implementing delivery strategies, preferably in the QSR or food service industry
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions
Excellent project management skills, with ability to manage & prioritize multiple projects simultaneously
Strong negotiation & vendor management skills
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build relationships with external partners
Knowledge of delivery platforms, technologies, and industry best practices
Ability to thrive in a fast-paced environment
Our Values
EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING – Integrity, Character and Community
PEOPLE FIRST – Customer and Team member Focus
INNOVATE TO WIN – Think Differently and Lead Change
HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED - Put the customer’s needs first
RESULTS DRIVEN – Commit to achieving objectives
INNOVATIVE MINDSET – Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
COLLABORATION – Work together in the most effective way
Papa Johns is an equal opportunity employer.
It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.